Reference

What Our Legal Terms Mean for You

Using yesb8 means you agree to the terms set out here — covering account eligibility, jurisdiction rules, and how we handle disputes. Whether you deposit via bKash, Nagad, or Rocket, these terms apply to every transaction and every bet placed through your account.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount eligibility rulesDispute and complaint processBangladesh-applicable policy
yesb8 What Our Legal Terms Mean for You
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these legal terms, your account eligibility, or a decision that affects your access, our support team handles those enquiries directly. Reach out through any of the channels below and describe your concern clearly — include your registered account details so we can pull up your record without delay.

Live Chat Raise a legal or eligibility query directly in live chat. Our team can access your account record and escalate formal complaints to the right department.
Email Support Send detailed legal enquiries — including account-access disputes or term clarifications — to our support email. We aim to respond with a written record you can keep.
Account Help Centre Log into your account and use the Help Centre to submit a formal complaint or request a review of any decision made under these legal terms.
HOW WE HANDLE POLICY

Data, Security and Your Account Rights

Our approach to your account data, cookies, and security is built into these legal terms. Here is how we manage each area and what you can ask us to do.

Data Retention

We retain account data — including bKash, Nagad, and Rocket transaction records — for as long as required by applicable law or our internal compliance obligations.

Cookie Policy

We use cookies to keep your session active and to remember preferences. You can adjust cookie settings in your browser, though some account features depend on them.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact support immediately to freeze the account.

Requesting Changes

You can request access to your stored data or ask us to correct inaccurate records. Submit that request through the Help Centre with your account ID and a brief description.

Common Questions About Our Legal Terms

Below are the questions we hear most often about eligibility, account rights, and how these legal terms apply to you in Bangladesh.

Yes. Access depends on local law and eligible regions. You are responsible for confirming that using yesb8 is permitted under the rules that apply where you are located.

If we suspend your account for a legal or eligibility breach, we follow a review process before releasing or returning funds. Contact support with your account details to start that process.

Yes. Submit a data-access request through the Help Centre. Include your registered account ID and we will confirm what records we hold and how they are used.

We notify you of material changes via your registered contact details or through a notice inside your account dashboard. Continued use after the notice means you accept the updated terms.

The English version of our legal terms takes precedence. If you read a translated version and it conflicts with the English text, the English version is the binding one.

Log in, go to the Help Centre, and submit a formal complaint. Provide your account ID and a clear description. Our team will confirm receipt and outline the next steps.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.